Republic of the Philippines

ENERGY REGULATORY COMMISSION

A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.


Consumer Affairs Service

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Atty. Alfredo P. Vergara

OIC, Director

Consumer Affairs Service


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Vacant

Consumer Service Division

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Engr. Rey Wilson P. Abesamis

Engineer V

Meter Division

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Atty. Rhett Roswell F. Mislang

OIC, Chief Energy Regulation Officer

Mindanao Area Operations Division

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Atty. Joel Y. Bontuyan

Chief Energy Regulation Officer

Visayas Area Operations Division

Contact Information
OfficeEmailPhone Number
Consumer Affairs Serviceconsumererc.gov.ph
apvergaraerc.gov.ph
(63-2) 689-5372
(63-2) 689-5338
Consumer Service Division

Meter Divisionrwpabesamiserc.gov.ph(63-2) 689-5389
687-5544 (Tel/ Fax)
Mindanao Area Operations Divisionrrfmislangerc.gov.ph(082) 224-1575
(082) 227-2035 (Fax)
Visayas Area Operations Divisionjybontuyanerc.gov.ph(63-2) 689-5936
09161371096 (Globe)
Functions
Consumer Affairs Service
- Responsible for handling consumer complaints and safeguarding consumer interests by ensuring accuracy of watt hour meters used by all Distribution Utilities under the jurisdiction of the Commission
- Provide service operations in the Visayas and Mindanao

Consumer Services Division
  • Handles and resolves consumer complaints and promotion of consumer interests
  • Provides consumers with timely, relevant and complete information on electricity matters
  • Sets up mechanisms/ programs/ systems for responsive, fair and acceptable actions on complaints
Meter Division
  • Responsible in ensuring accuracy of watt hours meters by all utilities
  • Enforces pertinent provisions of RA 7832 including periodic testing and calibration of meters, inspection of meter shops, evaluation of applications for meter products and other related matters
Visayas Area Operations Division
  • Provides operational functioning of the Commission's services for the industry players and consumers in the Visayas area
Mindanao Area Operations Division
  • Provides operational functioning of the Commission's services for the industry players and consumers in the Mindanao area

 

Today at ERC
Saturday, October 20, 2018

Hearing Schedules
No Hearing!

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