Republic of the Philippines

ENERGY REGULATORY COMMISSION

A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.


Consumer Affairs Service

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Atty. Gregorio L. Ofalsa

OIC, Attorney V

Consumer Affairs Service


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Vacant

Consumer Service Division

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Engr. Rey Wilson P. Abesamis

Engineer V

Meter Division

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Atty. Ronaldo G. Gomez

Chief Energy Regulation Officer

Mindanao Area Operations Division

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Atty. Joel Y. Bontuyan

Chief Energy Regulation Officer

Visayas Area Operations Division

Contact Information
OfficeEmailPhone Number
Consumer Affairs Serviceconsumererc.gov.ph
glofalsaerc.gov.ph
(63-2) 687-5577
(63-2) 689-5339
Consumer Service Division

Meter Divisionrwpabesamiserc.gov.ph(63-2) 689-5389
687-5544 (Tel/ Fax)
Mindanao Area Operations Divisionrggomezerc.gov.ph(082) 224-1575
(082) 227-2035 (Fax)
Visayas Area Operations Divisionjybontuyanerc.gov.ph(63-2) 689-5936
09161371096 (Globe)
Functions
Consumer Affairs Service
- Responsible for handling consumer complaints and safeguarding consumer interests by ensuring accuracy of watt hour meters used by all Distribution Utilities under the jurisdiction of the Commission
- Provide service operations in the Visayas and Mindanao

Consumer Services Division
  • Handles and resolves consumer complaints and promotion of consumer interests
  • Provides consumers with timely, relevant and complete information on electricity matters
  • Sets up mechanisms/ programs/ systems for responsive, fair and acceptable actions on complaints
Meter Division
  • Responsible in ensuring accuracy of watt hours meters by all utilities
  • Enforces pertinent provisions of RA 7832 including periodic testing and calibration of meters, inspection of meter shops, evaluation of applications for meter products and other related matters
Visayas Area Operations Division
  • Provides operational functioning of the Commission's services for the industry players and consumers in the Visayas area
Mindanao Area Operations Division
  • Provides operational functioning of the Commission's services for the industry players and consumers in the Mindanao area

 

Today at ERC
Wednesday, April 25, 2018

Hearing Schedules
Time:
10:00
Case No.:
2017-041 CF [JU] [EX] [PT] [EV]
Applicant:
BENECO
Venue:
ERC Hearing Room (15th Floor)
Title:
In the Matter of the Application for Approval of Over/Under Recovery Based on the Formula on the Various Automatic Cost Adjustments and True Up Mechanisms and Corresponding Confirmation Process Pursuant to ERC Resolution No. 16, Series of 2009, as Amended by ERC Resolution No. 21, Series of 2010 and ERC Resolution No. 23, Series of 2010
Time:
14:00
Case No.:
2017-030 CF [PT] [EV]
Applicant:
Ibaan Electric Corporation (IEC)
Venue:
ERC Hearing Room (15th Floor)
Title:
In the Matter of the Application for the Approval of the Over /Under Recoveries Based on the Formula for Various Automatic Cost Adjustments and True Up Mechanisms and Corresponding Confirmation Process Pursuant to ERC Resolution No. 16, Series of 2009, As Amended by ERC Resolution No. 21, Series of 2010 and ERC Resolution No. 23, Series of 2010

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