Republic of the Philippines

ENERGY REGULATORY COMMISSION

A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.


Consumer Affairs Service

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Atty. Gregorio L. Ofalsa

OIC, Attorney V

Consumer Affairs Service


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Vacant

Consumer Service Division

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Engr. Rey Wilson P. Abesamis

Engineer V

Meter Division

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Atty. Ronaldo G. Gomez

Chief Energy Regulation Officer

Mindanao Area Operations Division

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Atty. Joel Y. Bontuyan

Chief Energy Regulation Officer

Visayas Area Operations Division

Contact Information
OfficeEmailPhone Number
Consumer Affairs Serviceconsumererc.gov.ph
glofalsaerc.gov.ph
(63-2) 687-5577
(63-2) 689-5339
Consumer Service Division

Meter Divisionrwpabesamiserc.gov.ph(63-2) 689-5389
687-5544 (Tel/ Fax)
Mindanao Area Operations Divisionrggomezerc.gov.ph(082) 224-1575
(082) 227-2035 (Fax)
Visayas Area Operations Divisionjybontuyanerc.gov.ph(63-2) 689-5936
09161371096 (Globe)
Functions
Consumer Affairs Service
- Responsible for handling consumer complaints and safeguarding consumer interests by ensuring accuracy of watt hour meters used by all Distribution Utilities under the jurisdiction of the Commission
- Provide service operations in the Visayas and Mindanao

Consumer Services Division
  • Handles and resolves consumer complaints and promotion of consumer interests
  • Provides consumers with timely, relevant and complete information on electricity matters
  • Sets up mechanisms/ programs/ systems for responsive, fair and acceptable actions on complaints
Meter Division
  • Responsible in ensuring accuracy of watt hours meters by all utilities
  • Enforces pertinent provisions of RA 7832 including periodic testing and calibration of meters, inspection of meter shops, evaluation of applications for meter products and other related matters
Visayas Area Operations Division
  • Provides operational functioning of the Commission's services for the industry players and consumers in the Visayas area
Mindanao Area Operations Division
  • Provides operational functioning of the Commission's services for the industry players and consumers in the Mindanao area

 

Today at ERC
Tuesday, November 21, 2017

Hearing Schedules
Time:
10:00
Case No.:
2016-134 RC [EX]
Applicant:
NPC
Venue:
ERC Mindanao Field Office, Mintrade Bldg., Monteverde Avenue corner Sales Street, Davao City
Title:
Petition for the Approval of the Availment from the Universal Charge for Missionary Electrification (UC-ME) for CY 2017 with Prayer for Provisional Authority
Time:
13:00
Case No.:
2017-079 RC [EX]
Applicant:
TRANSCO
Venue:
ERC Mindanao Filed Office, Mintrade Bldg., Monteverde Avenue corner Sales Street, Davao City
Title:
Application for Approval of the Feed-In Tariff Allowance for Calendar Year 2018 Pursuant to the Guidelines for the Collection of the Feed-In Tariff Allowance and Disbursement of the Feed-In Tariff Allowance Fund, with Prayer for Provisional Authority

© 2017 - Energy Regulatory Commission