Republic of the Philippines

ENERGY REGULATORY COMMISSION

A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.


ERC Inks Deal with DOJ - OADR

The Energy Regulatory Commission (ERC) and the Department of Justice, through the Office for Alternative Dispute Resolution (OADR), signed on 07 November 2018 a Memorandum of Agreement (MOA) that seals their cooperation in further strengthening the Alternative Dispute Resolution (ADR) mechanisms within the ERC through skills training. The training will bolster the use of ADR to achieve the speedy resolution of consumer complaints filed with ERC in the exercise of its quasi-judicial function.

The MOA, which was signed by Secretary of Justice Menardo I. Guevarra and ERC Chairperson and CEO Agnes VST Devanadera marked the formalized agreement between the two agencies.  Under the subject MOU, the OADR shall:  (a) Design Basic Mediation Skills Training for the ERC; (b) Enlist experts to serve as lecturers or facilitators for the duration of the Basic Mediation Skills Training; (c) Provide complete modules and materials for the Basic Mediation Skills Training to all participants; and (d) Coordinate with ERC in all levels of implementation of the program to ensure that the modules and materials are tailor-fit to the mandate of ERC.

The primary beneficiary of the ADR training will be the ERC’s Consumer Affairs Service (CAS) which is in the forefront of resolving complaints and grievances, and conducts mediations and hearings of cases filed before the ERC.   It is essential to build and enhance the capacity and capabilities of the ERC handling officers in resolving complaints through mediation and other forms of alternative dispute resolution.

The ERC, under Section 41 of R.A. No. 9136 or the Electric Power Industry Reform Act (EPIRA), is mandated to handle consumer complaints and ensure the adequate promotion of consumer interests.  Meanwhile, Executive Order No. 523 (Instituting the Use of Alternative Dispute Resolution in the Executive Department of Government) prescribed all administrative bodies to promote the use of alternative dispute resolution such as, but not limited to, mediation, conciliation, and arbitration as part of practice in resolving disputes.

“This is another milestone for both the DOJ and the ERC as the partnership, through skills training, will help build and promote a non-adversarial community,” ERC Chairperson Devanadera averred.


 


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