Republic of the Philippines


A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.


The Energy Regulatory Commission (ERC) promulgated on 06 June 2017 the “Rules on Electronic Billing and Communications for Electricity Consumers” (e-Billing Rules) following a series of public consultations early this year.  The e-Billing Rules were introduced by ERC to offer an alternative means for distribution utilities to dispatch bills and other communications to consumers through online platforms.

The e-Billing Rules provide that all customers may opt to receive electronic bills and/or other electronic communication in lieu of paper-based bills and communications from their concerned distribution utilities (DUs). 

Existing customers can migrate to receiving electronic bills and other communications upon notice from the DU and subject to the ERC and the concerned DU’s rules and regulations on electronic billing and communications.  New customers, on the other hand, may exercise this option at the time of the approval of the application for electric service.

“The e-Billing Rules was developed to utilize advance technologies in order to streamline and enhance the issuance and delivery of electricity bills and other communications to consumers,” said ERC Officer-In-Charge (OIC) Alfredo J. Non.

The e-billing Rules shall apply to all distribution utilities within their respective franchise areas and their customers.  It will cover all communications and bills issued by the DU in relation to an approved contract for electric service of a customer.

The Rules require distribution utilities to draft their own procedure on e-Billing; provide options for consumers on how to receive e-Bills; and conduct an annual revalidation of emails of actual end-users. 

Under said scheme, a customer needs only to provide his email address should he wish to receive his bills electronically.  In this manner, he would have the ability to likewise review his current and previous bills.  Should a consumer need to move to another place of residence, he must inform the distribution utility to allow the latter to update his e-billing address.  Customers, however, may revert to receiving paper bills, if the same is more convenient to him, subject to the procedures set by the concerned distribution utility.  The e-billing Rules is also part and will reinforce the Smart Grid project being pursued by the ERC.


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