Republic of the Philippines


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Devanadera Intensifies Thrust Towards Consumers’ Welfare

In line with President Rodrigo R. Duterte’s directive for government to always promote and serve the people’s well-being, Energy Regulatory Commission (ERC) Chairperson and CEO Agnes VST Devanadera disclosed that its agency is intensifying its thrust towards promoting and protecting consumers’ interests.  

“We are intensifying adherence to our mandate under the Electric Power Industry Reform Act (EPIRA) to ensure the adequate promotion of consumer interests.  Towards this end, I have called to our office some distribution utilities, particularly Electric Cooperatives, that we get a lot of complaints about to have them explain.  I have also sent a team to areas where there are many consumer complaints and we were able to find out and document the things that are being done which are not right.  We will be submitting the reports to the Congress,” Devanadera said.  

The ERC had conducted dialogues with some Electric Cooperatives, particularly with First Bukidnon Electric Cooperative, Inc. (FIBECO) last July 03, 2018 where measures to mitigate the impact of the power rate hike, among others, were discussed.  Also a dialogue was held with Batangas II Electric Cooperative (BATELEC II) last July 6, 2018 that was intended to address the concerns of former Tanauan, Batangas Mayor Francisco Lirio about BATELEC II’s Annual Report and ways to improve their electric distribution services. ERC has scheduled to meet with Occidental Mindoro Electric Cooperative, Inc. (OMECO) this week.

“The dialogues with the Electric Cooperatives and the spot inspections that we have been conducting are all meant towards ensuring that the consumers’ welfare are well taken cared of.  We are also doing a review of our rules and internal processes to enable us to cope up with the standards and demands of the electric power industry as we safeguard the consumers’ interests,” Chair Devanadera added.


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