Consumer - Energy Regulatory Commission

Republic of the Philippines

ENERGY REGULATORY COMMISSION

A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.

Promulgated Rules, Decisions and Orders

Decision, ERC Case No. 2014-070 CC, Leonida O. Madura complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:7/6/2021
Published: 7/6/2021

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Decision, ERC Case Nos. 2004-334 and 2004-335, Enrico Castro and Danilo Castro, complainants versus Manila Electric Company (MERALCO) respondent
Date Docketed:7/5/2021
Published: 7/5/2021

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Decision, ERC Case No. 2009-388 CC, Angelito Raymond B. Catral complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:7/5/2021
Published: 7/5/2021

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Decision, ERC Case No. 2009-183 CC, Spouses Demetrio Lacson and Prescila Lacson complainants versus Manila Electric Company (MERALCO) respondent
Date Docketed:7/5/2021
Published: 7/5/2021

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Decision, ERC Case Nos. 2005-294 CC, 2005-295 CC, 2005-296 CC and 2005-327 CC, Dominador Austria complainant versus Manila Electric Company (MERALCO) respondent, Jackie Austria complainant versus Manila Electric Company (MERALCO) respondent, Ma. Deborah Austria complainant versus Manila Electric Company (MERALCO) respondent, Dominador Austria complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:6/8/2021
Published: 6/8/2021

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Decision, ERC Case No. 2009-300 CC, Antonio Delos Santos, complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:5/31/2021
Published: 5/31/2021

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Decision, ERC Case No. 2011-196 CC, Imelda Tabata, complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:5/31/2021
Published: 5/31/2021

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Decision, ERC Case No. 2001-154, In the Matter of the Petition for Refund Proceeding, Antonio Diaz and Franciso Tesorero, petitioners versus Davao Light and Power Company Respondent
Date Docketed:5/21/2021
Published: 5/21/2021

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Decision, ERC Case No. 2009-446 CC, Philippine School for Maritime and Medical Access Inc. (PSMMAI), complainant versus Manila Electric Company (MERALCO)
Date Docketed:4/23/2021
Published: 4/23/2021

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Decision, ERC Case No. 2008-065 CC, Sps. Danilo and Josephine Sabino complainants versus Pampanga II Electric Cooperative, Inc. (PELCO II) respondent
Date Docketed:4/13/2021
Published: 4/13/2021

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Consumer Service Contact Information

Consumer Affairs Service, ERC

Hotlines: (63-2) 687-5577 / (02) 687-5544

Email: consumer@erc.gov.ph

ERC Trunkline:(02) 689-5303

You may now send any energy-related question, complaint or report to ERC via text messaging. Key in ERC and send to 2920 (for Globe & Smart subscribers only)

Consumer Guide

Online Consumer complaint Procedure

How to file a complaint?

Consumer Rights – Magna Carta (Native Dialect)

Knowing More My Unbundled Electric Bill

How to Read your electric meters?

Glossary

SPECIFIC RULES GOVERNING CONSUMERS

Resolution No. 23, Series of 2010 - A Resolution Adopting the Rules Implementing the Discounts to Qualified Senior Citizen End-Users and Subsidy from the Subsidizing End-Users on Electricity Consumption Under Section 4 & 5 of Republic Act No. 9994

Resolution No. 16, Series of 2009 - Resolution Adopting the Rules Governing the Automatic Cost Adjustment and True Up Mechanisms and Corresponding Confirmation Process for Distribution Utilities

Resolution No. 15, Series of 2009 - Rules Adopting Rules for Prepaid Retail Electric Service Using a Prepaid Metering Service

Resolution No. 11, Series of 2009 - Rules to Govern the Installation and Relocation of Residential Electric Meters by DU's to Elevated Metering Centers or Individual Residential Electric Meter to Other Elevated Service

Resolution No. 8, Series of 2008 - Rules to Govern the Refund of Meter Deposits to Residential and Non-Residential Customers

Implementing Rules and Regulations of the MAGNA CARTA- Guidelines to implement Articles 7, 8, 14 and 28 of the Magna Carta for Residential Electricity Consumers

Republic Act No. 7832RTA- Guidelines to implement Articles 7, 8, 14 and 28 of the Magna Carta for Residential Electricity Consumers

RA 7832 Anti-Electricity and Electric Transmission Lines / Materials Pilferage Act of 1994

WORKS IN PROGRESS

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CONSUMER SECTOR

Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Magna Carta for Electricity Consumer

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers.

The Transparency Seal, depicted by a pearl shining out of an open shell, is a symbol of policy shift towards openness in access to government information.

Republic of the Philippines

ENERGY REGULATORY COMMISSION

Promulgated Rules, Decisions and Orders

Consumer Service Contact Information

Consumer Guide

SPECIFIC RULES GOVERNING CONSUMERS

WORKS IN PROGRESS

CONSUMER SECTOR

Magna Carta for Electricity Consumer

Approved Meters

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Transparency Seal

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