Republic of the Philippines


A world class and independent electric power industry regulator that equitably promotes and protects the interests of consumers and other stakeholders, to enable the delivery of long-term benefits that contribute to sustained economic growth and an improved quality of life.

Promulgated Rules, Decisions and Orders

Resolution No. 03, Series of 2020, A Resolution Extending the Deadline for Filing Applications, Pleadings and Other Documents, Allowing the Filing Thereof Through Electronic Means, and Other Matters
Date Docketed:5/8/2020
Published: 5/8/2020

Decision, ERC Case No. 2006 – 466 CC, Reymundo M. Himongala, complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:4/28/2020
Published: 4/28/2020

Decision, ERC Case No. 2008 - 127 CC, Vicky Asis and Danilo Bajum, complainants versus Manila Electric Company (MERALCO) respondent
Date Docketed:4/17/2020
Published: 4/17/2020

Decision, ERC Case No. 2002 - 207 CC, Charles Cheng, complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:4/15/2020
Published: 4/15/2020

Decision, ERC Case No. 2007-491 CC, DIETHER OCAMPO PASCUAL, Complainant versus MANILA ELECTRIC COMPANY (MERALCO), Respondent.
Date Docketed:4/2/2020
Published: 4/2/2020

Decision, ERC Case No. 2009 - 027 CC, MENCHITA N. PAR, Complainant versus MANILA ELECTRIC COMPANY (MERALCO) Respondent
Date Docketed:3/26/2020
Published: 3/26/2020

Decision, ERC Case No. 2011 - 024 CC, Danilo C. Manalansan, complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:3/13/2020
Published: 3/13/2020

Order, ERC Case No. 2014-050 CF, In the Matter of the Application to Confirm: (A) The Generation Rate Over/Under Recovery (GOUR); Transmission Rate Over/Under Recovery (TOUR); System Loss Rate Over/Under Recovery (SLOUR); Lifeline Subsidy Over/Under Recovery (LSOUR); from January 2012 to October 2013; and Senior Citizen Discount and Subsidy Over/Under Recovery (SRDSOUR) from February 2011 to October 2013, and for Authority to Refund/Recover Confirmed Over/Under Recoveries, with Prayer for Provisional Authority, Manila Electric Company (MERALCO) applicant
Date Docketed:3/4/2020
Published: 3/4/2020

Decision, ERC Case No. 2003-193, Ramon De Vera, complainant versus Manila Electric Company (MERALCO) respondent
Date Docketed:2/26/2020
Published: 2/26/2020

Decision, ERC Case No. 1-2015-000013118, In Re: Complaint - Affidavit Belen Basul et. al versus PC Supt. Diosdado T. Valeroso et. al
Date Docketed:2/17/2020
Published: 2/17/2020

Consumer Service Contact Information

Consumer Affairs Service, ERC
Hotlines: (63-2) 687-5577 / (02) 687-5544
ERC Trunkline:(02) 689-5303
You may now send any energy-related question, complaint or report to ERC via text messaging. Key in ERC and send to 2920 (for Globe & Smart subscribers only)


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Promotion of Consumer Interests. The ERC shall handle consumer complaints and ensure the adequate promotion of consumer interests. (Sec. 41, RA 9136)

Magna Carta for Electricity Consumer

Know your rights and obligations as electricity consumer, read the new Magna Carta for Electricity Consumers.

© 2020 - Energy Regulatory Commission