How to switch
the basic steps in switching to a new RES:
you have discussed your options with the RES, it should provide you with
a copy of the Disclosure
Statement. It contains the details of the RES’ offer, including
the charges, fees and deposits to be paid, and the terms and conditions
that will make up the Retail Supply Contract
sure that all verbal offers are also written in the Disclosure Statement.
Clarify any confusing phrases. Review the Disclosure Statement and finalize
its contents before signing the RSC. If it will take you more than five
(5) days before deciding to finalize and sign the RSC, contact your RES
and clarify whether there will be changes in the offers after five (5) days.
Some details might change due to the dynamic nature of the Wholesale
Electricity Spot Market.
reviewing the contents of the Disclosure Statement, you and your RES are
ready to sign an RSC. Read the RSC thoroughly, and make sure it is consistent
with what was agreed upon in the Disclosure Statement. After signing the
RSC, the new RES should give you a copy for your own records.
an RSC is signed, you have a Cooling-Off Period
of five (5) days, within which you may still cancel your RSC without paying
any early termination charges.
the Cooling-Off Period has expired, your potential new RES will switch you
from your previous RES to itself, following the switching procedures. You
should receive a notification from the potential new RES whether your switch
request was accepted or rejected.
case your switch request was rejected, clarify with your potential new RES
the reasons for rejection. If additional requirements are needed, complete
the same, after which, your potential new RES needs to submit a new switch
your switch request is accepted, the notice will indicate the effective
date of switch. You will be receiving a final bill from your previous RES.
the next billing cycle, you will start receiving a bill from your new RES.
of your bill